Privacy Policy
Last updated on 07/10/2024
This Privacy Policy helps you understand how we collect, use, and share your personal info. Let's dive in!
1. Introduction
Welcome to the Privacy Policy for Dohalink and our affiliates (together, we’re "Dohalink"). Here, we explain how we collect, use, and protect your personal info when you interact with us—whether it's through our website, app, or in-store (collectively, “Dohalink Services”). By using Dohalink Services, you're agreeing to the terms of this policy.
Information
We gather different types of information to improve your experience with us:
•Info You Provide: This includes info you share when making a purchase, creating an account, or chatting with our support team. Expect to provide things like your name, email, phone number, address, and payment details. You can choose not to share certain details, but this might limit your access to some features.
•Automatic Info: We automatically collect details about how you use Dohalink Services—like your device, browsing actions, and patterns. Cookies and other tracking tools help us personalize your experience. This could include your IP address, browser type, operating system, and pages you visit.
•Info from Third Parties: We might get extra details about you from third-party sources, like updated delivery addresses from our shipping partners, to ensure everything arrives on time and to keep our records current.
2. Use of Personal Information
Here’s what we do with the info we collect:
•Order Processing & Customer Service: To manage your orders, payments, and any customer support requests.
•Service Improvements: We use data to fix bugs, improve features, and make Dohalink Services better for you.
•Personalization: We tailor content to your preferences, recommend products, and boost your shopping experience.
•Legal & Security: To comply with legal requirements, verify your identity, and protect Dohalink, our users, and others. We use security measures to protect your info during transmission and storage.
•Marketing & Communication: We send promos, updates, and chat with you via email, phone, or messaging platforms. We might use your data to show ads that align with your interests, but don’t worry—we won’t use your personal info for this without your consent.
3. Sharing of Personal Information
We never sell your info. However, we may share it in these situations:
•Service Providers & Partners: Third-party companies help us with payments, shipping, support, and data analysis. They only access what’s needed to perform their tasks.
•Business Transfers: If Dohalink is ever involved in a merger or acquisition, your info may be transferred. But no worries, it’ll still be protected under this Privacy Policy.
•Legal Requirements: We might have to share your info if required by law or to protect the rights of Dohalink, our users, or others.
•Aggregated & Non-Personal Info: We may share anonymized data with third parties for purposes like analytics or marketing.
4. Security of Personal Information
Your security matters to us, so we take these steps to protect your info:
•Encryption: We use encryption to secure data during transmission.
•PCI DSS Compliance: Our payment processors follow strict PCI DSS guidelines.
•Secure Storage: We have physical, electronic, and procedural safeguards to keep your info safe, and we may ask for identity verification before revealing any personal details.
5. Your Choices and Rights
You’ve got some options when it comes to your data:
•Access & Update Info: You can update your details, like contact info and preferences, through your Dohalink account.
•Communication Preferences: Opt-out of promotional emails anytime by following the unsubscribe link, or adjust your notification settings in your account.
•Cookies & Tracking: You can manage cookies through your browser settings, but turning them off might limit some features on Dohalink Services.
•Data Deletion: Want to delete your account? Contact our Customer Service team, and after verifying your identity, we’ll permanently delete your info. Once it’s gone, it’s gone for good!